Privacy Policy

Turkishop Ltd. trading as ‘Turkish Porter’ ("we" or “our” or “us”) is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you or that you provide to us, will be processed by us. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Turkishop Ltd. of 102 Vale Road – N4 1FL

We know that by choosing to shop with us, you've placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, below we outline more how we will and, more importantly, will not use the personal information you give us. Any changes we make to our Policy in the future will be posted on this page,

It was last updated on 1^st of February2021. 

When you shop with Turkishporter.com you will submit your personal information to the Turkishop Ltd. We will treat all information submitted by you in accordance with the terms of this privacy policy (as updated and amended from time to time) and in strict compliance with UK Data Protection legislation.

By entering your personal information in our web site, you accept that we may retain your information and it may be held by Turkishop Ltd. or by any third-party company that processes it on our behalf.

What we collect and when

The information we gather from customers helps us to continually improve the service we offer to our customers.

When you shop with us, there are different ways we gather information about you:

• Your Name and Address: When you register with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Storing this information means you do not need to re-enter these details each time you shop. We may also keep those when you are entering a prize draw or competition.
• Order history: We keep a record of your purchases with us, which means we can create lists of your favourite items to make your shopping experience quicker and more convenient. It also means we can deal a lot quicker with any problems you may experience with your order.
• Website usage history: We keep a record of your use of our website so that we can understand your online experience to improve our services. Our use of cookies helps us collect this information. You can visit our cookies policy webpage at for more information.
• Email history: We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you've had with our products or services.
• Telephone calls made to our Customer Service Helpline may be recorded for monitoring and quality control purposes. We may collect information received from third parties about you. We work with third parties such as our business partners, information providers This information is necessary for us to recognise you as a trusted customer.

Why we collect your data

All the information we collect via our website or through correspondence with you is used by Turkishop Ltd. to operate and improve the service we offer you. We are committed to using your personal information only for:

• Dealing with orders and accounts for the supply of our goods and services. 
• Monitoring and improving our website and our services.
• Planning and managing our business activities, including analysing customers' shopping habits and preferences.
• Enabling third parties to carry out technical, logistical or other functions on our behalf.
• Conducting market research including statistical analysis of customer behaviour that we may disclose to third parties in depersonalised, aggregated form.
• Providing you with information about the products and services we offer. 
• Providing you with periodic communications (this may be by post, telephone, SMS, email or as part of your delivery) about features, products, services, events, promotions and special offers. Such communications from Turkish Porter might include advertising for or offers from third parties (which we will pass on, on our partner's behalf. We will never pass your information outside of the Turkishop Ltd. for marketing purposes without your permission to be shared with such third parties).
• Enabling a debt collection agency to collect payment from you should that be necessary. Preventing and detecting fraud or abuses of our website or services. Allowing us to comply with any requirements imposed on us by law or court order. By opening an account with us you agree to us collecting and using your information in this way.

Online secu­ri­ty

Payment details: If you place an order, we also ask you for your debit or credit card details, but we do not store these; we only store an encrypted token that represents your payment card.We do not store financial information like credit or debit card numbers on this site. All transactions are handled by an independent secure online payment service provider. We accept payment online by credit or debit cards (Visa, MasterCard) via the secure payment provider, Stripe. Payment can also be made using Paypal.

 Unsubscribing from our marketing communications

You may opt out of receiving our marketing communications when you open your account or any time after that by:

1) going to Account Settings/Marketing Communications and unticking the appropriate boxes or

2) sending an email from your Turkishporter.com registered email address to unsubscribe@turkishporter.com with the word "unsubscribe" in the subject line.

Updates

You may change your personal information retained by Turkishop Ltd. at any time by accessing your user profile on the Turkishporter.com website.

We may change the terms of this Privacy Policy from time to time and you should check it regularly. Your use of the Turkishporter.com website will at all times be subject to the Privacy Policy applicable at the time of each use.

Your access to information

You can access any personal data we hold about you, including data which we share with our business partners. If you would like to see what information we hold, we would suggest that you first visit your user profile on the Turkishporter.com website.

To request a copy of the personal data, please contact us specifying what type of personal data you would like to receive, for example transaction history to a particular address.

External website links and third parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media policy and usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media. There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Facebook Privacy Policy

Google Privacy Policy

Security and data retention

Security is very important to Turkishop Ltd. and we use sophisticated technology to ensure that your information is protected at all times. Secure Socket Layer ("SSL") encryption technology is used for protection of all information that you send us. Additional security procedures are in place to protect the confidentiality and integrity of your information.

Payment details are stored on our systems but the full credit card number is never stored on any of our systems. Instead, an encrypted token unique to the Turkishporter.com website and your card is stored. This token is transmitted to the appropriate credit card company during the order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when using a shared computer.

How can I check my details are secure?

Each time you visit our site your browser is switched to 'secure mode' to encrypt the information that you send to us. To verify that the page of our site you are on is secure, look at the far left of your URL bar. You should see a padlock.

Further information

If you have questions about your personal information or our privacy policy, please contact us at info@turkishporter.com To see all the information we have about you, and to correct any inaccuracies, write to:

The Company Secretary

Turkishop Limited

102 Vale Road Unit 4 – N4 1FL

Cookies

Our website uses cookies to collect information. Cookies are small data files stored on your device in order to ‘remember’ you. We use cookies primarily to hold a reference to your ‘shopping basket’ as you move around the site, but also to enable you to log in to your account. You can choose to enable or disable Cookies in your internet browser. For further details, please consult the help menu in your internet browser. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Turkishporter.com may not function fully or as intended.

Why do we use Cookies?

Turkishporter.com relies on the use of cookies to enable your purchase. We use cookies on our site to ensure you have the best experience. The cookies we store are used for adding items to your basket and login functionality.

We also use cookies for tracking and analytics purposes for us to monitor and improve our website. We use Google Analytics on this website. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. See Google’s privacy policy at: Google privacy for more info. Payment processing sites we use may also set cookies, see individual sites for details.